Guest Assist · Multilingual Wayfinding

01 / Situation

Frontline staff supporting 500+ passengers a day needed a faster way to give clear directions across language barriers.

02 / Task

Turn recurring passenger questions into clear visual guidance and a digital handoff.

03 / Action

1. 01

   Turned frontline passenger needs into visual directions.

2. 02

   9 route combinations and 60 draft language packs.

3. 03

   QR-based digital handoffs.

4. 04

   Validation requirements and an expansion plan for 4 more service domains.