Business AnalystAI Enablement & Digital Transformation

A five-person team was adopting AI with no rules for data, risk or accountability.

Define practical AI-use rules, data controls and accountability, then support adoption.

Founder interviews and a process review to set requirements.

Three developers and a non-technical founder had never used AI coding tools.

Help the developers and founder adopt AI tools they could use independently.

Discovery sessions to map workflows and pick use cases.

Every page of content was produced by hand, about 90 minutes each.

Redesign manual content production as a repeatable workflow with quality checks.

Workflow review with the founder.

Contracts and approvals moved by hand across five departments. No system existed.

Build the first document system and make approvals traceable across five departments.

Interviews with department heads and role-level questionnaires.

Incident reports were manual. Under pressure, details got lost and supervisors received incomplete reports.

Translate frontline reporting needs into a mobile prototype and a business case.

Researched WorkSafeBC requirements, policies, comparable templates and NIOSH data.

The church needed an accessible website and better digital support for teaching.

Research accessible digital services and develop website concepts and a Teaching Companion.

Researched 20 church websites and WCAG 2.2.

Frontline staff supporting 500+ passengers a day needed a faster way to give clear directions across language barriers.

Turn recurring passenger questions into clear visual guidance and a digital handoff.

Turned frontline passenger needs into visual directions.

Operational data arrived as free-text messages and was typed up by hand.

Replace manual transcription with structured extraction from operational messages.

Requirements from frontline staff, IT and Operations.

The company needed ISO 9001 certification across five departments.

Coordinate evidence, people and corrective actions through certification.

Coordinated all 4 audit stages across 5 departments.

The company had limited visibility of field workers' location and condition.

Evaluate suppliers and develop an RFID/smartwatch proposal with R&D.

Identified the visibility gap.

Procedure refreshers and acknowledgements had no standard, auditable process.

Define requirements and prototype a traceable procedure-acknowledgement process.

Product Requirements Document: requirements, user workflows, test scenarios.

A new Vehicle Speed Control System for the baggage hall had to be adopted across multiple organizations at once.

Help deliver a one-day rollout across shifts and multiple organizations.

Co-delivered the rollout in a three-person team.

Three WorkSafeBC- and aviation-aligned procedures, turned into one visual study guide.

Turn three procedures into practical visual learning materials.

Three WorkSafeBC- and aviation-aligned SOPs.

One-to-one orientation on using AI safely and effectively for a nonprofit Executive Director.

Give a nonprofit Executive Director a practical orientation to responsible AI.

Acceptable use, privacy and AI agents.

A California marketing and web agency needed repeatable content publishing and contract workflows for its SMB clients.

Automate content and client workflows while supporting marketing operations.

Built a voice-to-content pipeline that drafted and auto-published platform-specific content across X, Instagram, Facebook and email.

A Vancouver restaurant had no local search presence and needed customers to discover it online.

Improve local discovery, website content and social publishing.

Fixed site indexing, added schema markup and optimized Google Business Profile.

Safety-violation reporting needed consistent classification and data quality across Operations and IT.

Standardize reporting inputs and design a safety-reporting prototype.

Gathered requirements with IT and Operations stakeholders.

Alongside a one-to-one executive AI orientation, I developed a separate set of Responsible AI training materials for BEST. The materials turn AI concepts, verification and human accountability into practical guidance for nonprofit staff.

Develop reusable Responsible AI learning materials for nonprofit work.

Designed self-contained learning modules with clear learning goals, facilitator notes, exercises, quick checks and takeaways.

An Orange County business needed practical AI adoption alongside improvements to search visibility, go-to-market strategy and client outreach.

Help the founder use AI in daily work and connect it to marketing and sales workflows.

Coached the founder in ChatGPT and Codex and configured practical AI workflows.

A Vancouver food-services company faced operational inefficiencies and technology-adoption challenges. The study examined those needs and proposed a phased transformation roadmap.

Analyze operational needs and propose a structured approach to digital transformation and adoption.

Co-authored a published study of operational inefficiencies and technology adoption.